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On Wed, 20 Nov, 4:04 PM UTC
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Veeva Announces AI in Vault CRM By Investing.com
CRM Bot and Voice Control deliver GenAI-powered assistance in Vault CRM MADRID and , /PRNewswire/ -- Veeva Systems (NYSE: NYSE:VEEV) today announced Vault CRM Bot and Vault CRM Voice Control, two new GenAI capabilities in Vault CRM. Unveiled at Veeva Commercial Summit Europe, CRM Bot and Voice Control join a host of new innovations coming to Vault CRM next year. With these new capabilities, companies can deploy AI that will have immediate value by boosting field productivity. CRM Bot embeds the large language model (LLM) of your choice into Vault CRM to enable a wide range of context-driven tasks including pre-call planning, suggested actions, recommended content, and context-specific learning. Planned for availability in late 2025, CRM Bot is included in Vault CRM for no additional charge and requires the Vault Direct Data API. AI-powered Voice Control brings the human voice as a user interface into Vault CRM by leveraging Apple (NASDAQ:AAPL) Intelligence for hands-free operation of CRM via spoken commands. Planned for availability in late 2025, Voice Control is included in Vault CRM for no additional charge and requires Apple Intelligence and compatible devices. Delivering AI within its products " like CRM Bot and Voice Control " is part of Veeva's overall strategy to help enable AI for the life sciences industry. Veeva also provides the Vault Direct Data API for high-speed access to data needed for AI and the Veeva AI Partner Program that enables customers and partners to more easily build AI applications that integrate seamlessly with Vault applications. "Vault CRM Bot and Vault CRM Voice Control bring the latest advances in generative AI into Vault CRM for more effective, productive reps," said , general manager of CRM products at Veeva. "Our product focus is to leverage AI for clear use cases with high impact and ensure smoother, more effective deployments of advanced technologies." Veeva customers and life sciences industry professionals can learn about these innovations and more in the Vault CRM Product Roadmap session replay in Veeva Connect starting . About Veeva Systems Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world's largest biopharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves. For more information, visit veeva.com. Veeva Forward-looking Statements This release contains forward-looking statements regarding Veeva's products and services and the expected results or benefits from use of our products and services. These statements are based on our current expectations. Actual results could differ materially from those provided in this release and we have no obligation to update such statements. There are numerous risks that have the potential to negatively impact our results, including the risks and uncertainties disclosed in our filing on Form 10-Q for the period ended , which you can find here (a summary of risks which may impact our business can be found on pages 36 and 37), and in our subsequent SEC filings, which you can access at sec.gov.
[2]
Veeva Announces AI in Vault CRM
CRM Bot and Voice Control deliver GenAI-powered assistance in Vault CRM MADRID and PLEASANTON, Calif., Nov. 20, 2024 /PRNewswire/ -- Veeva Systems (NYSE: VEEV) today announced Vault CRM Bot and Vault CRM Voice Control, two new GenAI capabilities in Vault CRM. Unveiled at Veeva Commercial Summit Europe, CRM Bot and Voice Control join a host of new innovations coming to Vault CRM next year. With these new capabilities, companies can deploy AI that will have immediate value by boosting field productivity. CRM Bot embeds the large language model (LLM) of your choice into Vault CRM to enable a wide range of context-driven tasks including pre-call planning, suggested actions, recommended content, and context-specific learning. Planned for availability in late 2025, CRM Bot is included in Vault CRM for no additional charge and requires the Vault Direct Data API. AI-powered Voice Control brings the human voice as a user interface into Vault CRM by leveraging Apple Intelligence for hands-free operation of CRM via spoken commands. Planned for availability in late 2025, Voice Control is included in Vault CRM for no additional charge and requires Apple Intelligence and compatible devices. Delivering AI within its products - like CRM Bot and Voice Control - is part of Veeva's overall strategy to help enable AI for the life sciences industry. Veeva also provides the Vault Direct Data API for high-speed access to data needed for AI and the Veeva AI Partner Program that enables customers and partners to more easily build AI applications that integrate seamlessly with Vault applications. "Vault CRM Bot and Vault CRM Voice Control bring the latest advances in generative AI into Vault CRM for more effective, productive reps," said Arno Sosna, general manager of CRM products at Veeva. "Our product focus is to leverage AI for clear use cases with high impact and ensure smoother, more effective deployments of advanced technologies." Veeva customers and life sciences industry professionals can learn about these innovations and more in the Vault CRM Product Roadmap session replay in Veeva Connect starting November 25. About Veeva Systems Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world's largest biopharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves. For more information, visit veeva.com. Veeva Forward-looking Statements This release contains forward-looking statements regarding Veeva's products and services and the expected results or benefits from use of our products and services. These statements are based on our current expectations. Actual results could differ materially from those provided in this release and we have no obligation to update such statements. There are numerous risks that have the potential to negatively impact our results, including the risks and uncertainties disclosed in our filing on Form 10-Q for the period ended July 31, 2024, which you can find here (a summary of risks which may impact our business can be found on pages 36 and 37), and in our subsequent SEC filings, which you can access at sec.gov. View original content to download multimedia:https://www.prnewswire.com/news-releases/veeva-announces-ai-in-vault-crm-302311027.html
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Veeva Systems announces two new GenAI capabilities, Vault CRM Bot and Voice Control, to enhance field productivity in the life sciences industry.
Veeva Systems (NYSE: VEEV), a leading cloud software provider for the life sciences industry, has announced two groundbreaking AI-powered capabilities for its Vault CRM platform. The new features, Vault CRM Bot and Vault CRM Voice Control, were unveiled at the Veeva Commercial Summit Europe, signaling a significant leap in the application of generative AI to customer relationship management in the pharmaceutical sector [1][2].
The introduction of these AI-driven tools is aimed at boosting field productivity for life sciences companies. Vault CRM Bot and Voice Control are part of a suite of innovations scheduled for release in Vault CRM next year, demonstrating Veeva's commitment to leveraging cutting-edge technology for immediate value in the industry [1].
Vault CRM Bot is designed to embed the customer's choice of large language model (LLM) directly into the CRM system. This integration enables a wide array of context-driven tasks, including:
The bot is slated for availability in late 2025 and will be included in Vault CRM at no additional charge, requiring only the Vault Direct Data API for implementation [2].
The AI-powered Voice Control feature introduces voice as a user interface for Vault CRM. Leveraging Apple Intelligence, this innovation allows for hands-free operation of the CRM system through spoken commands. Like the CRM Bot, Voice Control is planned for release in late 2025 and will be included in the Vault CRM package at no extra cost, though it will require Apple Intelligence and compatible devices [1][2].
The introduction of these AI capabilities is part of Veeva's broader strategy to enable AI adoption across the life sciences industry. In addition to integrating AI into its products, Veeva is providing:
Arno Sosna, general manager of CRM products at Veeva, emphasized the company's focus on leveraging AI for high-impact use cases and ensuring smooth deployment of advanced technologies [1].
These innovations represent a significant step forward in the application of AI to customer relationship management in the life sciences sector. The new features are expected to make sales representatives more effective and productive, potentially transforming how pharmaceutical companies interact with healthcare professionals [1][2].
Veeva customers and industry professionals can gain more insights into these innovations through the Vault CRM Product Roadmap session replay, available in Veeva Connect starting November 25 [2].
As a global leader serving over 1,000 customers in the life sciences industry, Veeva's introduction of these AI capabilities could have far-reaching implications for the sector's adoption of advanced technologies in customer relationship management [1][2].
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Salesforce introduces AI-powered AgentForce at Dreamforce event, sparking investor interest and driving stock price increase. The new technology promises to enhance business efficiency and potentially lead to significant revenue growth.
3 Sources
Salesforce's AI head Clara Shih leaves as CEO Marc Benioff targets deploying a billion AI agents within a year. The company's Agentforce platform gains traction, driving stock performance and sparking industry comparisons.
5 Sources
Verint Systems Inc. announces a suite of AI-driven solutions aimed at enhancing contact center efficiency and customer experience. The company introduces new tools including Verint Genie Bot, Knowledge Automation Bot, and Agent Copilot Bots, promising significant improvements in agent capacity and business analytics.
3 Sources
Salesforce CEO Marc Benioff announces a strategic shift towards AI agents, introducing 'Agentforce'. This move aims to revolutionize sales and customer service, potentially reshaping the company's future in the AI era.
4 Sources
Veeva Systems, a cloud-computing company serving the life sciences industry, saw its stock price jump following impressive Q2 results and an optimistic outlook for the future.
3 Sources
